Resume
Experience
2021-Current
Advanced Computer Solutions
Traverse City, MI
Lead Technician
2019-2021
Advanced Computer Solutions
Traverse City, MI
Level 1 Support Technician
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Leading and guiding Support Technicians
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Identifying and resolving client hardware, software, and infrastructure issues
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Communicating and coordinating with clients and contacts on issue tickets, projects, and services
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Designing and maintaining client network infrastructure
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Creating and Maintaining Office 365 Exchange, SharePoint, and Entra tenants
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Monitoring, managing, and deploying backup services (Cove Backup, Dropsuite)
2018-2019
Northwestern Michigan College
Traverse City, MI
Help Desk Technician
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Answered calls from students and faculty related to issues with software and hardware
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Created tickets and directed them to the appropriate internal support department
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Created learning modules tailored to students and faculty on the technology utilized on campus
Education
Ferris State University
2024-Current (Est. 2026)
BS in Computer Infrastructure Technology
Northwestern Michigan College
2017-2023
AAS in Computer Infrastructure Technology
Skills and Abilities
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Communication
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Troubleshooting and Problem Solving
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Research and Information Gathering
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Collaboration with teams and individuals
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Documentation of issues and configurations
As a computer technology professional, I've become increasingly aware of the negative impact listing personal contact information on a public website can inflict. As such, you won't see any direct contact information here. As well, my contact information has also been removed from my online resume. If you are interested in contacting me, please reach out via the contact form at the bottom of my webpage and I'll respond as soon as possible!
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Thank you for understanding!